1. 餐廳信息

　　? 餐廳名稱

　　? 地點

　　? 日期

　　? 時間

　　2. 觀察項目

　　? 餐廳環(huán)境和裝潢

　　? 員工形象和儀態(tài)

　　? 服務(wù)態(tài)度和效率

　　? 菜單和食物質(zhì)量

　　? 餐廳衛(wèi)生和清潔

　　? 餐廳設(shè)施和設(shè)備

　　3. 顧客體驗

　　? 入座和用餐流程

　　? 點餐過程和服務(wù)說明

　　? 食物送達(dá)的及時性

　　? 服務(wù)員的反應(yīng)和解決問題的能力

　　? 結(jié)賬和付款過程

　　4. 隱蔽問題測試

　　? 員工對待投訴的反應(yīng)

　　? 員工對特殊要求的處理

　　? 食物的準(zhǔn)備和特殊要求的滿足程度

　　5. 其他觀察

　　? 餐廳氛圍和音樂選擇

　　? 餐具和裝飾品的整潔程度

　　? 其他顧客的滿意度和反應(yīng)

　　6. 總體評價

　　? 對餐廳整體服務(wù)的滿意度

　　? 餐廳在各個方面的表現(xiàn)

　　詳細(xì)情況可咨詢?nèi)豪钦{(diào)研(長沙汽車神秘顧客測評公司)，神秘顧客調(diào)查是群狼調(diào)研(長沙餐飲業(yè)神秘顧客)優(yōu)勢業(yè)務(wù)之一，提供商業(yè)地產(chǎn)、餐飲食品、教育旅游、通訊數(shù)碼、汽車金融和家電產(chǎn)品等銷售渠道方面研究服務(wù)。并且與各大品牌廠商合作，對其產(chǎn)品的渠道類型、渠道成員組成、渠道特征等方面進(jìn)行充分的研究，并將結(jié)果作為企業(yè)建立、選擇、管理渠道的一項客觀依據(jù)，以便為新產(chǎn)品的營銷奠定一個穩(wěn)定的基礎(chǔ)。幫助企業(yè)改進(jìn)和提升服務(wù)質(zhì)量和服務(wù)水平，另外通過神秘顧客調(diào)查結(jié)果和研究報告能夠及時調(diào)整銷售人員架構(gòu)，促使各地市場人員和銷售經(jīng)理對零售市場的顧客有著清醒的認(rèn)識，長期的神秘顧客調(diào)查項目能夠?qū)崿F(xiàn)對網(wǎng)點的動態(tài)監(jiān)測，管理層可以主動積極地進(jìn)行有效管理。

　　Mystery Shopper Evaluation Form for the Catering Industry

　　1. Restaurant Information

　　? Restaurant Name:

　　? Location:

　　? Date:

　　? Time:

　　2. Observation Items

　　? Restaurant ambiance and decor:

　　? Staff appearance and demeanor:

　　? Service attitude and efficiency:

　　? Menu and food quality:

　　? Restaurant cleanliness and hygiene:

　　? Restaurant facilities and equipment:

　　3. Customer Experience

　　? Seating and dining process:

　　? Ordering process and service instructions:

　　? Timeliness of food delivery:

　　? Server's responsiveness and problem-solving ability:

　　? Check-out and payment process:

　　4. Covert Issue Testing

　　? Staff response to complaints:

　　? Handling of special requests by staff:

　　? Preparation of food and satisfaction of special requests:

　　5. Other Observations

　　? Restaurant atmosphere and choice of music:

　　? Cleanliness of tableware and decorations:

　　? Satisfaction and reactions of other customers:

　　6. Overall Evaluation

　　? Satisfaction with the overall service of the restaurant:

　　? Performance of the restaurant in various aspects:

　　Please note that specific methods and steps may vary depending on the specific requirements of the restaurant and the objectives of the survey. For more detailed information, you can consult Shenzhen Secret Shopper Market Research. Shenzhen Secret Shopper Market Research (SMS) Co., Ltd. is a professional company specializing in mystery shopper services. Their services cover the entire country and even the Southeast Asian region, and they are involved in various industries, including fast-moving consumer goods, chain restaurants, automotive and home appliances, public affairs, real estate and property, hotel and tourism, finance and communications, healthcare, and more.